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Refund policy

At The Belt Store, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied, we offer a simple and transparent return process.

Easy 30-Day Returns

You have 30 days from the date of delivery to return an item.

Returned items must be unused, in their original condition, and include the original packaging, tags and all accessories.

Our customer support team will guide you through every step of the return process.

Restocking Fee: £0 – We do not charge any restocking fees.

Return Policy Overview

Return Period: 30 days from the date of delivery.

Item Condition: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.

Easy Returns: Our customer support team will assist you throughout the entire return process.

Restocking Fee: £0.

Return Shipping Costs

Defective, Damaged or Incorrect Item

No return shipping costs will be charged to the customer. This applies if the item received is incorrect, damaged during shipping or defective.

Change of Mind

If you wish to return an item because you have changed your mind, ordered the wrong product, the item no longer suits your needs or you simply no longer want it, the return shipping costs are your responsibility. Original shipping charges are non-refundable.

How to Return an Item

1. Contact Us

Send an email to contact@the-belt-store.com, including your order number and the reason for your return.

2. Prepare Your Package

Carefully place the product back in its original packaging with all accessories, tags and documentation.

3. Ship Your Return

Follow the return instructions provided by our customer support team once your return request has been approved.

Refunds

Inspection

Once your return has been received, we will inspect the item to ensure it meets our return requirements.

Refund Processing

After your return has been approved, your refund will be issued to the original payment method used for your purchase. Depending on your financial institution, the refund may appear within 5 to 10 business days.

Exchanges

If you would like to exchange your item for a different size, colour or model, please contact us at contact@the-belt-store.com. Our team will be happy to help you find the best solution.

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned. If an item is non-returnable, this will be clearly stated on the product page.

Need Help?

Visit our FAQ or contact our customer support team.

Contact Information

Store Name: The Belt Store

Company: MERKABA COMPANY LLC

Adress: 23 Arrow Rd, London E3 3HE, United Kingdom

Email: contact@the-belt-store.com

Phone: +44 20 7947 0839

Customer Support Hours: Monday to Friday: 09:00 AM–05:00 PM

Response Time: We respond within 24 hours.